1 reviews | Active since Sept 2016

28 Feb 2017, 09:48

Worst experience from a "Corporate"

<p>I was called from Absa Credit Card division informing me that I have been pre-approved for a Platinum Credit Card. I have cancelled this card 2 years ago due to poor service and then I agreed to try their service once more and it got even worse this time around. I received my card on 21/02/2017 and sent my documents with CCD Couriers which was requested of me. I have made 4 calls last week to the Credit Card Division to have my card activated as I have already been billed for R169 for admin fees. I noticed this when I received my statetment via email welll before I could receive my card. I was promised that the card will take 24 hours before it is activated. It is now 7 days and it is still not activated. On 28/02/2017 I made 3 more calls where I had waited 45 minutes for a Team Leader before I was transferred to 3 different departments which included Debt Collections, Card Collections etc. I eventually got hold of a Team Leader in collections who was willing to assist and she advised me that I will be contacted from Card Actiavations. I have now spent over 3 hours on the phone with Absa and have been waiting for 7 days. What else can be done to have this card activated or should I just cancel this card for the 2nd time????</p>

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Replies (3)
Absa
Absa's reply28 Feb 2017, 10:12
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with any of your account numbers to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

's update07 Mar 2017, 16:30
Reviewer Update

It is now 1 week and I am still awaiting Absa. My account is still hanging in the air. I have submitted my details as requested but that was it. I have contacted Absa about 8 times already and spent at least 4 hours on the phone but I have still not received any good news from Absa. I have also submitted documents 3 times but none of my documents can be found even though I have sent it via email and received an automatic response that it will be given to a consultant to process. But this has not happened.

Absa
Absa's reply08 Mar 2017, 11:55
Official

Thank you, i will send for investigation and respond back to you.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd