Worst experience from a "Corporate"
<p>I was called from Absa Credit Card division informing me that I have been pre-approved for a Platinum Credit Card. I have cancelled this card 2 years ago due to poor service and then I agreed to try their service once more and it got even worse this time around. I received my card on 21/02/2017 and sent my documents with CCD Couriers which was requested of me. I have made 4 calls last week to the Credit Card Division to have my card activated as I have already been billed for R169 for admin fees. I noticed this when I received my statetment via email welll before I could receive my card. I was promised that the card will take 24 hours before it is activated. It is now 7 days and it is still not activated. On 28/02/2017 I made 3 more calls where I had waited 45 minutes for a Team Leader before I was transferred to 3 different departments which included Debt Collections, Card Collections etc. I eventually got hold of a Team Leader in collections who was willing to assist and she advised me that I will be contacted from Card Actiavations. I have now spent over 3 hours on the phone with Absa and have been waiting for 7 days. What else can be done to have this card activated or should I just cancel this card for the 2nd time????</p>
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with any of your account numbers to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with any of your account numbers to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
It is now 1 week and I am still awaiting Absa. My account is still hanging in the air. I have submitted my details as requested but that was it. I have contacted Absa about 8 times already and spent at least 4 hours on the phone but I have still not received any good news from Absa. I have also submitted documents 3 times but none of my documents can be found even though I have sent it via email and received an automatic response that it will be given to a consultant to process. But this has not happened.
It is now 1 week and I am still awaiting Absa. My account is still hanging in the air. I have submitted my details as requested but that was it. I have contacted Absa about 8 times already and spent at least 4 hours on the phone but I have still not received any good news from Absa. I have also submitted documents 3 times but none of my documents can be found even though I have sent it via email and received an automatic response that it will be given to a consultant to process. But this has not happened.
Thank you, i will send for investigation and respond back to you.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you, i will send for investigation and respond back to you.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
