Worst experience ever to update my personal details via ABSA internet banking!!

Today I decided to update my personal detail because my wife passed away recently. The update consist of various screens to fill in or change. once you finish a section and you go on to the next and you get stuck with confusing messages...you can not skip that section....if you go out of section you busy with you lose all information that you filled in on previous sections....I had to redo all the section 5 times before I could before could get my updates accepted!!!! I did computer systems and programming for 40 years before I retired. This is the most unfriendly form I ever filled in.....the programmer should be fired!! The following problems arose.. 1. I was not allowed to change my marital status. My wife passed away I am a widower now..no facility to change my status! 2. I cancelled my house phone....I was not allowed to take my landline number out! 3. Next of Kin...is my Son...no facility to put that in! Yes you can put cousin or friend or brother or whatever....but not son or daughter????? 4.My occupation could not be changed to pensioner without lots of hassles eventually I restarted (and filled in all the fields again for the umpteenth time) I left my details as it was but then it was not happy with my employers area code as I filled in a 086 number??? 5. By now I was fed up and just tried to reach the end of this questionnaire so that my update of addresses at least could be done. So according to my personal details I am still a married man working as a professional for an employer that does not even exist anymore!! Only one word jump to mind.....Incompetence!! I am so sick of that word but it is the truth!! If ABSA is happy with that untrue **** on my personal details be my guest!!