Worst Experience Ever - So difficult opening an account

I app**** for a cheque account online on the 27.11.2017, it took 5 days for someone to get back to me and finalize the application. on Monday 4.12.2017 I was called and was told I could collect my card at the bank. I provided them with proof of address. The consultant (Mrs. Abrahams) at the bank informed me on the Tuesday 5.12.2017 submitting my proof address for the second time that there is a block on my account which will take approx 24 hours to resolve (should have been resolved by Wednesday 6.12.2017) - she did say she would call me, I assumed it was all sorted and I deposited money into the account on Wednesday evening, only to find out on Thursday 7.12.2017 that the issue has not been resolved!!! It's been 10 days since I app**** for this account and it's caused nothing but frustration, I have visited the bank 5 times and I have made numerous calls to the contact centre. As ABSA Bank I would assume that there would be a much easier process to simply apply for an account. I can't understand why in this day and age it takes 2 weeks to open an account, simply just ridiculous and to top it off I can't access my own funds that I put in my account!!!