Worst experience ever, I sent this email to *** . No response to date

Good day

My ID number is ***, I made an application for a loan online on the 20th of September at about 19:00 and I intialy app**** for the loan of R100000 but the offer was for R21 207.50, screenshot attached. I called the personal loan lending the next day to accept the offer and was assisted by the consultant and given the application number *** to email the required documents to credit admin of which I did and received the reference number C-***9.

I have been calling since that day to make follow up on the offer except on weekend and holiday.I have been promised the consultant dealing with my application will call however when I receive a call is to confirm if I have made an application.

Today it's the 28th and only today my application is being finalized.But the consultant made a new application today and it was declined and never told me the outcome of the application.I had to pick up my fone again and again to call and find out what is happening.

My complain is you took to long to assist my 5 days to accept the quotation has lapsed and now a new application was made and now I'm declined based on system decision.If it your fault for taking too long not mine.Also she never explained that if she runs the application again this could be the results.you can listen to all the records and see the number of calls made.

My request is for you to rectify all that, escalate it to the relevant people. I hope this time I will get a call before I call again.

I am willing to take the initial offer of R21 207.50 I checked my my bank last week as well and I was offered a high amount but the instalment was too high hence I opted to remain with your offer.

Regards Nqawana Collen Hlatywayo ***