Worst experience!

Absolute worst experience, as per usual, your call centre staff needs training, there is no way I can call the bank to ask about my issues and they respond with "we don't know" or "we will contact you" and no one does. I have spent weeks trying to sort out an issue that could have been resolved in max 2 phone calls. I have called your bank almost everyday to speak to "Viola Matjila" and she is never available no matter how many times i call or leave a message. You have my account on hold but you cant present me with any info. This is negligence. I should not have to deal with such irresponsibility from any bank.