Worst Experience
I have had the worst experience from Absa Bank in just removing an account that was **********ly opened in my name. This account was identified and closed in 2019 already, but for some reason Absa refuses to correctly update the credit bureau accordingly. i have had countless correspondence with their staff who promise to rectify this and it never gets done.
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Absa's replyOfficial
22 Oct 2021, 13:06Dear Kgosi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***2. Kind regards,Rezona Louw Group Customer Care
Absa's reply22 Oct 2021, 13:06
Official
Dear Kgosi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***2. Kind regards,Rezona Louw Group Customer Care