1 reviews | Active since Sept 2011
Worst every telephone service
<p>i was never so disipointed in phone service as i have been with Absa call centre.</p> <p>i need to speak to someone to assist me with Online Banking because i could not lock on.</p> <p>i got through to banking online dif, not once when i spoke to all 3 consultants i could hear there name, after going thru the security questions i told her my problem and and she said no i need to go thru to credit card to supply me with my old credit card num to do online banking, o.k so after this she put me thru to credit card dif, AGAIN security questions and i tell her what is the problem, she was disent and try to help, but she said no the online banking dif need to link my new card with the online banking bank card, it was then that i almost lost it, bacause i just spoke to that dif and they transfer me to this difition , so she trasfer me back to online banking, 1st i could almost not hear the guy after i tell him to speak in the mic i could hear a little better, after again the security qut i told him what just happen he say it dont work like that and supply me with the old card num, while on the line with him i try to lock on and still could not get it right, and after all the struggel the screen say i need to go into a branch, so my 27min i was on the line was NO help.</p> <p>i want someone to listen to this and tell me would they be happy with the service.</p>
Thank you for bringing this matter to our attention. One of our resolution agents will contact you once your matter has been resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. One of our resolution agents will contact you once your matter has been resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
