worst ever

<p>about 2 years ago my mother and grandmother went to this absa branch to increase her funeral policy and put my mother on as the beneficiary. this lady maryna nel helped them. my mother and grandmother signed all the relevant paperwork. after that each month the increased debit order went off. then this year in july my grandmother passed. we went to this branch to find out what we need to do to get the money from the funeral policy, only to be told there is no beneficiary listed. when asked maryna nel said she doesnt know about anything. after a bunch of trips to court and the bank we got the money, only ten thousand when it was supposed to be fifteen thousand. with a letter of authority. today we went to close the bank account and withdraw the money that is in the account. again it was maryna nel helping me. my mother went to sit down for a minute leaving me with al the paperwork. maryna nel then told me they cant help me because there was a spelling mistake on the letter of authority. cornella instead of cornelia. i must go back to court and have them rectify it. i asked at the court what to do to close the account and they told me to use the same letter of authority if absa doesnt want to accept this they must give me a letter stating why and 3months bank statements. when i asked maryna nel for this she told me she cant give anything without another letter of authority asking for bank statements. when i told her we already handed one like that in she got all *****y and told me they dont keep papers on file and what am i doing there in any case as i am not the person on the letter of authority, i told her my mother is just sitting down a moment. she refused to help us with anything more. it was the worst service ever and not the first time that we had problems with this lady. i will never as long as i live set foot in that branch again. i will also discourage all my friends and family to ever deal with them. shame on you maryna nel for having such bad manners and no customer service s****s.</p>