NV
Neil V
1 reviews | Active since Jul 2011
04 Dec 2019, 14:43
Worst customer support ever
I logged a ticket with ABSA Banking App support almost a week ago, I keep getting a generic email response that has nothing to do with my issue. Immediately after that support closes the ticket. How are these tickets closed without the customer even confirming the issue has been resolved? Not one of the many emails support have sent me have had anything to do with my issue. I keep asking them to read my initial email properly and all I get is a generic response that has nothing to do with my issue.
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Absa's replyOfficial
05 Dec 2019, 12:48Dear Neil Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply05 Dec 2019, 12:48
Official
Dear Neil Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care