Worst Customer Services experience ever

<p>Receice an sms reminder that my cheque debit card (Potentiate Titanium) is expiring in 30 days and should visit nearest ABSA branch. I visit the Parktown branch and request ticket for customer services. 10 minutes into my waiting i enquired from the Floor Assistant / Manager at the service ticket dispenser to ask the customer consultant (Counter 7) if they have the Potentiate cards and she said yes. Thus i waited for another 30 minutes till my number is called for services and then i'm told they don't have the replacement cards and i can only get a silver saving card.. . Wasted 40 minutes of my time queuing for non-service. </p> <p> </p>