Worst customer services EVER

The worst bank to bank with. If you love going to the ombudsman then ABSA is your bank.

I took out a life insurance policy with them and without fail, they took my money every month. I called and emailed endlessly and each time I was assured that the policy documents would be sent to me before the end of the week, within 24 hours, before the end of business day...that never happened!

After calling endlessly and speaking to customer care providers that were unable to send me electronic copies of a policy that I was paying for, I was finally handed over to someone else - someone who would only confirm that I cannot get a refund on my policy despite the fact that they failed to keep their end of our agreement and send me my documents, which had all the terms and conditions I needed to be aware of before committing. Which should have been emailed toe within 30 days of taking out the policy.

I was not pleased with the terms and conditions and obviously could not cancel my policy within the grace period. The error was clearly on their end and I, the customer paid heavily for it.

After warning to go to the ombudsman they finally provided me with my documents ( after 3 month) but if it took me such an effort to get a copy of the policy documents one can only imagine what would happen when I'm dead and my beneficiary needs to claim...

Over and above that I checked my 3 months bank statements and of course an amount of R950.00 is unaccounted for. When I queried this I got the same disappointing results. I was transferred from one person to the next and they all told me that that is not possible but the statements confirm! The least they could do is admit that they have hidden charges or that money was taken from my account but they downright denied the possibility even though their statements showed this clearly!

Banking with ABSA is like being in a relationship with a man who *****s from your purse and denies it. To your face - after you catch him red-handed!!