Worst Customer Service Possible by Ms Kgomotso!!!

Absolutely horrible services from a lying consultant at ABSA San Ridge in Midrand.

My mum holds an account and had gone in on the 30th April to sort out her investments, consultant then check and gives my mum the info and acknowledges she has a transfer to do but the reinvestment details was discussed and finalized. Mum asked if she needed to come in and was told no by the consultant and that she would call her on the 7th once the investments matures, a week later no phone from ABSA, i then called them and asked that they call their client back ask they said they would. Consultant then calls my mum back and now the story changes and said she must come back to the branch to sort everything out. We go back on the 14th May and after sitting for almost two hours we go back and then the consultant is i remember you and then start talking but whilst the client walked in the consultant does not even bother to greet her client! Anyway after discussing a total different story is told and i then get involved as she is clearing lying after i got defensive the consultant asked me to leave the room which i refuse to do so, she said she will not help the client if i was still in the room. I asked to then call her manager as i was not going anywhere. Eventually she does what she should be doing, she then tells my mum she is going to open the new investment from the 14th and my mum says the 7th but she ignores my mum so i asked i mum why is it not being opened from the 7th. She finally opens it from the 7th and calculates the months incorrectly. Does not tell the client her interest rate on the 14th nor the period nothing of that sort. Client has instructed it be invested for 18 months. So go back today the 16.05.2022 and after sitting for over an hour when it was our turn we are told by the very same consultant that she has an appoint with the next customer and that she cannot help us. I then tell her that she will have to help us cos my mum's stuff is incorrect and then she is what is incorrect, i tell her the rate is incorrect. She then wants to know from me what is incorrect so i tell to check. She then runs a new quote and gets the correct rates and then tells us that when she did on the 14th it gave her 514 days and now when she does it is gives her 549 days. Yes it will give you a difference if you calculate it incorrect and still don't admit that you made a mistake. She then goes on to say that we asked her to change it, she told us the 14th and we said the 7th so if she was confused how did she arrive to October as it is not the 7 month or 14th month. The dates would still not have changed the month but yet again i was being blamed. She even goes on to tell me that i was complaining to other clients about waiting when i clearly did not speak to any client about waiting. And today she still went on to discuss me with the next customer. My challenge to ABSA is yes i am not a client of ABSA but my mum has been for the past 17 years of which i have already asked to start looking at other banks to move too, to view the CCTV footage and prove to me that i did speak to the other client cos i was sitting a corner with my child and will not be bul**** by your consultant and all her to speak lies about me to a third party who not even need to know my business! I will request my attorney to then request a copy of the footage from the bank so that a case may be made against the consultant. I most definitely do not and will bank with ABSA because of people like this. If anyone looks at her history they will see that she been doing this for the past few years for the same periods and i have always gone with her and not once have we encountered such disgusting behavior from a consultant. Had she done her work like she did it would have not gotten to this stage.