Worst customer service i have ever experienced!!!

Original application – 16/05/2022 – *** – Last response 25/05/2022 Original complaint – 23/05/2022 – C-***0 – Last response 26/05/2022

Good day Je-Andre I have been patient and calm throughout this whole mess, I have sent multiple emails and have spent probably close to 5 hours on hold with the call centre to try find out what’s going on and still 14 days later I have to yet again called and send emails because nobody (including your complaints resolution department) bothers to get back to a customer. I have spent my time and money to go through to my branch 4x times now and not even the branch can help me because I app**** online and they can’t reapply because it will be declined because I already have a application in the works.

The previous time I took a loan from ABSA it took less than 2 days…that is why I again came back to ABSA this time around but honestly you are making me regret my decision. Absolute terrible customer service. I have lost my new property because of you… I now don’t have anywhere to live come month end because of you…

I have asked you more than once EVERY DAY since we last spoke for feedback but not a single email, not a call, not even a sms…nothing…Is this how absa treats customers? My previous loan was paid in full way under the term as I paid more every month than my premium, I even considered moving my business banking over to ABSA but now, after this I will never advise anyone to use ABSA for anything.

Your lack of professionalism has cost me time, money, anxiety, stress and worst of all my home!!!