Worst customer service from Lebo Bodiba

I had the worst experience with Absa as a new business holder. I was assigned a woman named Lebogang Bodiba I have asked her several questions needing assistance to no help. I recently decided to close the account and try a different bank and her response was I should go into a branch is the whole purpose of having her not for convenience? She hasn’t once helped me to a satisfactory level or even bothered herself . I kindly asked her to close my account but move the funds to a certain account. She is the worst but I have a feeling she treats our white counterparts better