Worst customer service from ABSA staff member Phindile Malilo

I app**** for Finance with ABSA on Tuesday 01/06/2021 and to date, I have not received feedback. I was made to hold for more than 45 minutes and thereafter my call was dropped. I was told that the lady by the name of Phindile Malilo is handling my application and emails were sent to her to contact me. Not even once had she called me until I manage to get hold of her. In my conversation with her, she promised to get back to me on Monday, 07 June. Yesterday, 07 June, I called ABSA again and I was told that she is available and suddenly she wasn't available and she would be available at 15h15 and she will call me then, I am still waiting. Today I was told that Absa calls do not allow transfer to the assessors, I am still waiting for her call. Today the same thing happened, my phone was put down. I have a list of all the calls that I have made to ABSA and the amount of time I was made to wait. At some point, I was told to go to the Bank after I have submitted all the documents via email.