Worst customer service for months on end

I don't even know where to begin with the terrible service I have received from this bank since last year November. Bad customer service must be their organisational culture because there is no way every single person including team leaders can provide such terrible service. Promising to call you and not calling you is what they do best. Kim Rousseau who is apparently a case manager takes the cup. She is the person THEY told me to contact in order for me to get assistance and a week later she is not answering my calls nor my emails. It's bad enough that I am the one that must still call a specific person when I lodged an issue, she could not be ****d about helping out. Don't get me started about Andile Dyantyi who remembered that my phone has not been going through when I sent him a follow up email. Derick from Absa branch in Woodlands, I have no words.