Worst Customer Service Experience

I phoned in on ***to make ammendments on my account, spoke to a very rude woman named Thandeka Mkwa****, as she's trying to give me my policy number I try to tell her that I don't have a pen and paper so I want to type it on my iPad, she tells me that she doesn't have time for me to type it she has other clients also, I try yet again to explain that I need the policy number therefore she needs to be patient so that I can type it on my iPad, she then gets into an argument with me about Covid 19. What does that have to do with me needing to type my account number? Then she very confidently gives me her name and surname and says please feel free to complain. Shocked, is an understatement, I can't believe that ABSA employs people for a Customer Service position that has absolutely no Customer Service S****s at all. They really need to send their employees for Customer Service Training. "The Core of any successful business is exceptional Customer Service"