JL
Janine L

1 reviews | Active since Apr 2014

16 Mar 2016, 15:00

Worst Customer Service Ever experienced

This has been the worst Company I have ever had to deal with, no one in that organisation knows whats going on and Management (Vanceen Sithappa) say they will come back to you after you have called in on 3 seperate occasions to rectify my debit order date and 3 different people have told me its done but still I am getting harrassing phone calls and smses and attempt to take money out my account on the wrong day. I also ask with tears in my eyes how I can be R15 in arrears when they debit the instalment from my account. I also fail to understand how I agreed to an amount coming out of my account and almost R200 extra is being taken. Today i will go and open a bank account at a bank that knows what they doing and let ABSA even try continue harrassing me and see what I do. I did my bit to rectify the problem, YOUR BANK is *********** and management and consultants make promises that dont get kept. NO FAITH in this bank at all. You say late payment affects my credit badly but its YOUR fault and all of this while Im trying take vehicle finance, you are damaging my credit record... Thanks ABSA, nice one!!!

0
Replies (1)
Absa
Absa's reply17 Mar 2016, 08:50
Official
Hello jdlang,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd