RZ
Rozanne Z
1 reviews | Active since May 2020
18 Mar 2021, 09:08
Worst customer service ever!
I wish I never made the decision to stay with absa for 29 years. They have the worst customer service ever. You never get a hold of them, they do not reply on any emails you only get a automated email back with a refrence number and no other feedback. I have been trying to get hold of anyone working at customer service and all operators are always busy even after holding in for 1 hour. I am really disappointed that I started banking with them.
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Absa's replyOfficial
18 Mar 2021, 09:27Dear Rozanne Van Zyl Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***9 Kind regards, Rezona Louw Group Customer Care
Absa's reply18 Mar 2021, 09:27
Official
Dear Rozanne Van Zyl Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***9 Kind regards, Rezona Louw Group Customer Care