BH
Babsie H
1 reviews | Active since Oct 2017
31 Jan 2024, 22:19
Worst customer service ever!!!
The worst customer service ever!!!I have had an issue since beginning of December with my Absa rewards tier. I have phoned them numerous times, emailed numerous times, went to the branch two times, just to still have NOTHING resolved. Once they actually look at my case, they just decide without verifying on the documents I sent as proof of my absa investment account, that they will just disregard it and over ride my case. And now i am back to square one. How long can it take to resolve something so simple? And then still get it wrong!! What must one do just to get proper service from such a BIG company???
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Absa's replyOfficial
01 Feb 2024, 08:23Dear Babsie Harmse Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Absa's reply01 Feb 2024, 08:23
Official
Dear Babsie Harmse Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw