Worst customer service ever

I am writing to formally lodge a complaint regarding ABSA’s handling of a ***** case reported against me, which has caused me undue stress and inconvenience.

Upon being informed that I was reported for a ***** case, I contacted ABSA for assistance and clarification. I was advised that I should reach out to the bank that lodged the complaint. However, when I contacted the said bank, they informed me that it is ABSA’s responsibility to liaise with them directly regarding the matter.

I then returned to ABSA to relay this information, but I was met with a refusal, as ABSA insisted that they would not contact the other bank on my behalf. This contradictory guidance has left me without any resolution and stuck in an unnecessary loop of miscommunication.

I find this situation highly unacceptable for the following reasons: 1. It is unreasonable to expect a customer to act as a mediator between two financial institutions in a matter of this nature. 2. The lack of support and accountability displayed by ABSA is not in line with the professional standards expected of a financial institution. 3. This situation has caused significant emotional distress and damage to my reputation, as it remains unresolved.