Worst customer service ever

I sent an email for my vehicle installment to be restructured on the 25th October 2021,I received a case number the same day. I have called ABSA Vaf departments 3/4 times since then, a week ago I was told by a consultant that my case will be escalated. Yesterday I decided to call again as there has still been no feedback and im underduress as this point,I was told by the consultant I spoke to Busisiwe I should escalate my case myself as there is still no feedback,the previous consultants made no mention of such and right now im frustrated as my debit order date is nextweek and absa vaf people couldnt care. There was no consistency from all the consultants I spoke ro everytime I call theres something different