Worst Customer service ever/ **************

2020 Absa Trust was awarded to be custodians of my sister's trust and at the time she was 12 years old, my mother is one of the trustees and a contact person who is responsible for all the claims under the trust. Lately she has been treated unfairly by the Absa Trust administrator, Team leaders, Managers and head of the department. They are refusing to relook at my sister's living expenses even though the cost of living is rapidly increasing. my sister has grown up now and my father passed on now leaving my unemployed mother to look after my sister, we have been pleading with the trust to increase the living expenses and assist with enough money to cover her needs however our plea has fallen on deaf ears. we disappointed with the treatment from the Absa trust, and it is unfortunate that we stuck with them until my sister turns 18 years. The trust was supposed to make sure that my sister is well looked after however that is not happing because Franklin Makue, Qaqamba Silwana, Akhona William, Leane Edwards are so arrogant, Condescending and they actually don't care what happens to my sister's wellbeing. we have to beg them to access funds for school uniform in which the refused to grant the requested amount, we have to beg them for stationery funds which they didn't send. we when you escalate the above-mentioned individuals nothing happens. The department doesn't have turnaround times, you wait weeks before anyone acknowledges your request honestly now believe that this bank is for the elite and doesn't cater to all races equally and it is a shame that people still get treated according to their salary bracket.