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Nicole G

1 reviews | Active since May 2017

27 Jul 2022, 12:55

WORST CUSTOMER SERVICE DUPLICATING MY TRANSACTIONS WHERE MY CARD WAS USED.

I phoned last night spoke to someone in the ***** department. The lady could not see the transactions I am talking about and escalated to a supervisor. The supervisor were not given the proper message but started off with telling me I must not rely on the smses with my available balance as they are not accurate. Then why do you offer the service???? The problem is money was missing from my account between transactions, logged onto my banking app and there was no transaction and debt order to explain the money being gone... however suddenly all transactions I made on my account went off 3 times(the 2nd and 3rd showing uncleared but still pulled off my available balance). I logged in again and it still showed duplication's this times 2 duplicates per transaction. This is not a vendor error as it is every transaction where my card was used. I sent screenshots to the supervisor Zakira Ferris last night and this morning but no answer also sent to the complaints email. This is unacceptable. I need to receive money from my partner Friday and then I have debt orders that need to go off that will now be bouncing because of this which will affect my credit score. I dont feel comfortable to transfer any more money into my account untill this issue is resolved just for the money to dissapear. I cannot believe ABSA cares this little about their customers. I pay you for a service but there is no service. You mess with peoples livelihoods and believe me if I do not get this sorted soon I will go to the ombudsman, I am tired of struggling with you. You also sent my credit card to a branch that was already closed down, when I followed up the lady told me they will distroy my card instead of helping me to move it to a branch I will be able to actually pick it up from, so I am not getting rewards to use my card and I have just had it with your bad service. This is unacceptable. I WANT MY MONEY BACK AND MY ACCOUNT WORKING BEFORE I WILL ALLOW ANOTHER CENT TO BE PAID AND ALL FEES FOR MOVING MY DEBT ORDERS WILL BE ON YOUR ACCOUNT IF THIS IS NOT SORTED OUT BEFORE END OF TODAY. USELESS!!!!!!

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Replies (2)
NG
Nicole G's update27 Jul 2022, 16:39
Reviewer Update
Sjo nice to see how everyone else who complained after me has gotten assistance but not me. Useless!
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Nicole G's update28 Jul 2022, 11:38
Reviewer Update
Lebogang, since ABSA has no respect or care for their customers or their livelihood I have now given in y case at the ombudsman because it is my money that I entrust you with but ABSA doesnt do their work and then I have to suffer by not being able to use my account. I am also busy opening a new account with a bank that actually cares about their service level and their clients. A bank that dont make their customers wait more than a week to be able to use their account again, or that sorts out a problem before it affects someones credit score.