Worst customer service

Absa is the worst business ever, I withdrew a 32 days notice savings for my late dad, after 36 days I called absa enquiring what has happened since I havent received the cash, apparently the consultant that helped me didnt even bother submitting the documents to the late estate department, they said I should resubmit the documents and wait another 32 days. If there was a problem with the submission, the logical action that they should have taken was to call me back to the bank, but no I have to call them back.