Worst customer service
I have asked that my debit order be changed to the last day of the month and I still haven't gotten any confirmation to say that was done or not.
I reported that my account's password was revoked and now I have no access to my account online and I was told I need to go to the branch. Why should I go to the branch when I didn't have to go to the branch when it was revoked??? Whoever that saw the need to revoke it without my conset should pu it back. I have a 8 - 5 joke and weekends I have my business to run. I have no time to go to the bank where I even put my health at ris**** Put back my damn password!!! Do not call me, just put back my password and send confirmation of my debit order change.
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Replies (1)Absa's replyOfficial
14 Aug 2020, 14:00Dear Keamogetswe Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply14 Aug 2020, 14:00
Official
Dear Keamogetswe Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
