Worst customer service and worst bank in the country

Worst customer service and worst bank in the country. At the end of the month one of debits bounced and I phoned the bank to rectify the situation however I was transferred from department to department and nobody was able to help me I spent over two hours on the phone wasting airtime trying to get help with no success. I was eventually told to go into the branch to resolve this query to which I declined as I have just come out of hospital and don't want to jepodise my life during this serious time I wish I never heard or transacted with this bank.