CM
Chevon M
1 reviews | Active since Feb 2023
17 Feb 2023, 08:52
Worst customer service and security
For over a year I have received the someone else's ABSA sms notifications. Despite numerous requests, ABSA has failed to remove my number from their system and continues to spam me (if anything they should be attentive, as this is a security hazard to their clients). When calling, you're on the line or being transferred numerous times, before someone answers and kills the call. Useless and a waste of airtime- just makes me more likely to not consider their services.
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Replies (1)Absa's replyOfficial
17 Feb 2023, 09:30Dear Chevon Martin,
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***7.
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards, Russell EdwardsCustomer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***7.
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards, Russell EdwardsCustomer Value Management
Best regards,
Absa's reply17 Feb 2023, 09:30
Official
Dear Chevon Martin,
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***7.
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards, Russell EdwardsCustomer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***7.
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards, Russell EdwardsCustomer Value Management
Best regards,
