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Palesa M
1 reviews | Active since Jan 2019
15 Sept 2020, 22:43
Worst customer service and miscellaneous Unexplained charges on credit card!
I swear ABSA is the worst bank ever! Never have I had so many problems with a bank! Worst customer service as well. Don’t bother banking with them and don’t even get any credit cards with them! I’ve had so many problems with them especially since I relocated to another country. I noticed that they have been charging me so many extra amounts on my credit card for years and when I tried to contact they customer service since I am in another country and cannot go to a branch, they just closed my case as resolved without answering me and this happened several times with other problems I’ve had with them. I cannot wait to get back to SA to switch my bank for good!
Helpful (0)
Replies (2)0
Replies (2)Absa's replyOfficial
16 Sept 2020, 10:08 Dear Palesa, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***9. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply16 Sept 2020, 10:08
Official
Dear Palesa, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***9. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
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Palesa M's updateReviewer Update
23 Sept 2020, 18:59I contacted you immediately after seeing the last email. How do you close a case after less than 48hours?! Seriously. Which shows you have no intention to help and you are not bothered. Still after my response I have not received a response, not that I’m surprised because that’s what always happens with ABSA!
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Palesa M's update23 Sept 2020, 18:59
Reviewer Update
I contacted you immediately after seeing the last email. How do you close a case after less than 48hours?! Seriously. Which shows you have no intention to help and you are not bothered. Still after my response I have not received a response, not that I’m surprised because that’s what always happens with ABSA!
