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Palesa M

1 reviews | Active since Jan 2019

15 Sept 2020, 22:43

Worst customer service and miscellaneous Unexplained charges on credit card!

I swear ABSA is the worst bank ever! Never have I had so many problems with a bank! Worst customer service as well. Don’t bother banking with them and don’t even get any credit cards with them! I’ve had so many problems with them especially since I relocated to another country. I noticed that they have been charging me so many extra amounts on my credit card for years and when I tried to contact they customer service since I am in another country and cannot go to a branch, they just closed my case as resolved without answering me and this happened several times with other problems I’ve had with them. I cannot wait to get back to SA to switch my bank for good!

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Replies (2)
Absa
Absa's reply16 Sept 2020, 10:08
Official
 Dear Palesa,  Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***9. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour.  Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 
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Palesa M's update23 Sept 2020, 18:59
Reviewer Update
I contacted you immediately after seeing the last email. How do you close a case after less than 48hours?! Seriously. Which shows you have no intention to help and you are not bothered. Still after my response I have not received a response, not that I’m surprised because that’s what always happens with ABSA!