Worst Customer Service and Bank

Went to Absa bank Mall of Africa to change the debit date for ABSA Vehicle finance as was advised I needed to contact ABSA Vehicle Finance to make changes. When I called the vehicle finance customer service on 7/16/2025 around 3:30 I spoke to an agent who advised I am not able to change to my desired date as they track the salary date, I explained my concern as I received an email from them that they were not able to debit me for the current month due to them debiting me earlier before my salary cleared in my bank and that it affects me negatively hence would like to change the date and the agent told me this was not possible and if anything I need to send them an email to escalate this, the call was disconnected while still speaking to the agent and they did not bother calling back even though they have my contacts. I’m very upset that they refuse to hear my concerns, allow me to choose a date that works for me. The bank and their customer service is S**t and I’m considering moving to another bank. What kind of bank does not care for their customer needs or the urgency of their concerns.