Worst Customer service Absa Jabulani mall

I have power of Attorney to my aunts account and needed assistance and clearity on a few things regarding the account, i completed the consultants register, an Absa employee then came and called my name so we can go to the office he said his name is Mphendulo which i doubt he was being honest since he had no name badge he was a very tall guy the date was on the 28th of September 2019 time 11:00. When my sister and i got to the office i introduced myself to the consultant which he did not respond the guy was rude from the beginning as i was explaining my reasons of why we need his assistance he responded with an attitude before i could even finish that how will i prove you have power of attorney to the account, i politely told him that i usually go to the Westgate branch and they assist me with both my aunts id, bank card and my id. He just stood up went to customer service and told me i was not supposed to be assisted by him and my request is impossible. When he came back to the office and i asked about the cheque account he just showed me a chart with small figures and types of accounts without explaining anything he just pointed the chart, that's when i told him his very unprofessional and rude if he can't help me may he call his branch manager to assist us. I always go to the Dobsonville and westgate branch i must be honest the service in those branches is always perfect they don't compromise when it comes to customer service however Jabulani mall is the worst. The guy refused to also assist with the investment account as we wanted to know how do we extend the dates. He is not fit to be part of the Barclay's team, he was just rude. I even explained to him that his job is to assist me professionally and if Absa does not offer what im asking for, the next thing he should do as a consultant is explain what the bank can do not say no to everything without giving an ultimatum. I told him next time be decides to ware his name badge and professionally introduce himself to clients he should call him self a no to everything employee.