Worst customer service

My car has been in arrears for some time, so I decided to call as I have been paying extra towards my car, so I spoke this lady who advise the best way is to make payment arrangements bacause my account is accumulating interest every day, so I called to make arrangements, the lady was so rude, as I said I can make payment arrangements after the 25th she said she won’t be able to assist if the payment arrangements will be after the 25th I will have to call or they will call or keep sending me notifications. Mind you I have never received an email regarding the arrears amount, as she is about to hang up I said can I make the arrangements before the 25th, she said would you have money then, I’m the one who called and you have the audacity to ask such questions, cause she should be excited that finally someone called to make arrangements. I told her she was rude and she said since she is rude she will put me through to someone who is not rude. She hang up on me. Worst customer service. You don’t value your customers. How do you do that to a client. Compare to the lady I spoke to you would swear it’s a different bank, the level of services differ. You can’t have someone dealing with customer in that manner.