SM
Solani M

1 reviews | Active since May 2020

19 Feb 2021, 15:08

Worst customer service

I skipped a payment for my vehicle finance in August last year, mind you i had a salary cut from April till August due to covid, now they keep calling me and harassing me, threatening to take my car because i missed i payment and i said unfortunately i can only re-pay it back in R1000.00 they said that's not enough, im being forced to pay the full amount or in 3 month, i did not even received a single cent from labour to help out pay my debt, on the 11/02/2021 i received an sms from Absa with regards to arranging for payment, i choose an option for contractual term extension. they said they will call me with 5 business day, so today this gentlemen from Absa came to my office with regards to this issue. previously I was financed by Nedbank i never had this problem. they are my worst nightmare,. its not my fault that there was covid and why don't they understand that it affected lots of people. we still recovering but they way this matter is being handled is disgusting.

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Replies (1)
Absa
Absa's reply19 Feb 2021, 15:37
Official
Dear Solani Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care