Worst customer service!

My vehicle payment has been up to date. All of a sudden i received sms that i have skipped a vehicle payment (which i haven't) i contacted a absa member and informed me that my premium has gone up with almost R600. I asked why wasn't i informed the FIRST time my premium was short paid as it is now outstanding with an amount of almost R4000.00 and he said i must contact client care regarding this and i sent an email a week ago with NO response from them.

Also, i have not been notified of the payment increase. They said that tey sent it via postbox and i even sent them proof of the last letter i received in april 2018 stating a premium decrease (which wasn't much, around R20) and i have been paying around R45 more than supposed on my vehicle finance each month!

Absa, please stop sms'ing me that i have outstanding payment on my vehicle as i have not. All payments were up to date! I was NOT informed of any payment increases and therefore will NOT be held liable for R4000 outstanding amount. It was not my mistake, but yours! If i have been notfied i would have paid the required installment.

As i am getting no response from anyone via email. Hopefully i will get a response now!