Worst Customer Service!!!

<p>How can you give a client a credit card and not activate the card. Then when you call the contact centre to ask why the card is not activated. You get this sorry excuse that the Fica department has not verified the documents,then when you call again you get told your documents have not even been received. When asked to be called back by a Manager nobody even bothers. How stupid to give a client a card that has a hold and have the client having to repeatedly call just to get service. Seems like nobody in the department has a clue what to do. </p>