TM
Tracy M

1 reviews | Active since Mar 2015

15 May 2024, 10:45

Worst customer sergvice from ABSA Vehicle Finance

ABSA Vehicle Finance has been the worst customer experience I have had with a financial institution. I have been trying unsuccessfully for the collections and vehicle finance department to change a debit order date. I am currently unemployed and at all requests the consultants have asked for a pay slip. Now where should one get a pay slip if they do not have a job? I app**** for a restructure of my car loan, which was granted after a huge hassle as well. I was given wrong advise by a call centre agent, requested a recording which I was told it could not be found because they knew they were wrong and had misinformed me on options available to me if I was unemployed. Now to change the debit order date from a salary date I had before to a new one has been quite a hassle. I provided ABSA with all the relevant proof they needed UI-19 form, termination letter etc. but still they want a pay slip. Its been more than 2 months and still I have not managed to have this date changed. I was told countless stories the last one being that I had a fee on my account which needed to be cleared before the date could be changed. I paid in R40 but still I have not been assisted. This is the only product I have with ABSA and this will certainly be the last time I work with this bank. Such lousy service and no customer service at all. The last communication (via email) was on the 29th April and frankly I have lost all hope in ABSA.

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Replies (1)
TM
Tracy M's update15 May 2024, 11:40
Reviewer Update
Dear Russell,

Thank you for your response. Hopefully my issue will be resolved.