Worst Customer Experience with ABSA

<p>I've had the worst experience with Absa. I have tried to apply for travel insurance for the past three days and still no luck.</p> <p> </p> <p>First, I logged into my Absa online banking and tried to apply there, however, the link is broken. </p> <p>Then, I phoned their travel insurance department and waited for 20 minutes but it kept saying the line is busy and I will be put through to the first available agent. However, I was on the line for 20 min and could not speak to an agent?!?! that is terrible.</p> <p> </p> <p>After having NO luck with the help-line I visited as branch, where I had to sit in a Que for 32 minutes, came to the front and they could not help me, but gave me the red phone to dial the helpline.... again I was on the line for 13 minutes... eventually I had to leave as my lunch break was over.</p> <p> </p> <p>Today I've tried calling the helpline and still no-one answered. </p> <p> </p> <p>I would love it if the bank (Absa) to whom I've been loyal to for 16 years, would return the favor and just call me back!</p>