Worst customer experience of my life

I now have had it with Absa bank and this institution’s treatment of clients.

I lost my job 31 July 2020. I have subsequently only been ill treated by Absa bank when all I asked for was help and assistance. And I mean by various employees. You are welcome to listen to all calls and read all emails.

In this particular matter I find Lizl Berning’s attitude absolutely atrocious. My home loan accounts were in arrears, I was contacted by Lizl regarding this matter. This after I had arrangements in place with Elize van Niekerk. Nonetheless, I know Lizl is only doing her job.

However I am disgusted in Absa since the day I lost my job as Absa treated me **********ly and I am also busy closing all accounts with Absa as I will never bank with you again. Not that you care.

As it were I found employment again on 20/10, I moved my debit order dates and details, as I refuse to bank with Absa any further. My one home loan account was never debited, and then Absa debited my Absa cheque acc on 16/10. AFTER I had changed all my details for the debit orders and received confirmation. I also paid R3,000 on my arrears, but because of this fault on Absa’s side the interest charged on my non-payment completely canceled out this payment on my arrears.

I had asked Lizl on Sunday, 17/10, if she knows what is going on. She only answered me today 22/10, which I have no problem with. As I was waiting for her response I went to an Absa branch, who could not give me any assistance, and then I phoned home loan collections who were able to tell me that my Absa cheque acc details were never removed, but my new debit order details have also been loaded.

HOW is this even possible to have 2 acc on 1 debit order. This is sheer incompetence.

I explained this to Lizl as such, today 22/10. The response I received is completely unacceptable, and I will lay further complaints on this matter. I just received a short snappy email that she was sick.

Is this how Absa employees treat customers? It is no wonder Absa has a shockingly low trust index.

For a start, I did not know Lizl was off sick, how am I supposed to? Surely she could just have an out of office on, instead I receive this abrupt rude little message. Now I’m sick of Absa.

I have had enough now with Absa bank. I will escalate this as far as I can on any platform available.

I do not care about you asking me to send you an email, as you can’t even change an acc HOW can you even assist a client at all.

Stay far away from this institution, for your own peace of mind.