Worst customer care received

On the 2nd of December I sent an e-mail to disputes@absa with regards to my Skywise flight tickets that has to be refunded to me. I received an e-mail from Tumelo asking for more information on the 7th of December. I rep**** with all the info on the 10th of December. Since then I have not heard from Absa. I phoned the credit card line on the 5th of January, and lady that assisted me sent an e-mail to Tumelo to follow up. Nothing happened. Today (11/01/2016) I contacted the credit card department again. Another e-mail was sent. I sent an e-mail to the action line (complaint line), and made 2 calls to the action line. My first call was not answered and the line was dropped. I then tried again, and another e-mail was sent to Tumelo. I was given the number *** to try and contact Tumelo myself. I phoned the number, and was asked to hold the line while the lady was searching for Tumelo's number. The line was again dropped on me! Another phone call to them revealed that Tumelo is with disputes, and not with the ***** department.<br> <br> I have made 6 phone calls, and not one person has been able to resolve my query, or assist me properly.<br> <br> Disgusting customer care. Very disappointed.