BP
Bethuel P

1 reviews | Active since Jun 2012

24 Mar 2021, 15:16

Worst customer care experience ever.

I have an Absa private banking account and Business Account. I received money which needs to be cleared on 18 March. I provided all details for the money to be cleared. Till today I have been sending emails to Absa and nobody bothers to reply. It is as if they are not receiving my emails, whilst my business is standing still. I emailed the complaints department. It is 3 days now, not even a single response from them too.

I am writing this report to warn others of ABSA's extremely poor customer care. I am shopping around for a more proffessional bank as I am fed up with ABSA. They are good in attracting new customers, once you are in you regret.

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Replies (1)
Absa
Absa's reply25 Mar 2021, 09:46
Official
Dear Bethuel, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .   Kind regards,Daphne Le GrangeGroup Customer Care