Worst Customer Care Experience!!!!

I had app**** in May for an Avios Credit card and was advised that the delivery team will contact me to schedule the delivery of the card.

I did not receive any form of communication so emailed Absa Avios and received a response 2 days later advising me that my application was unsuccessful but I keep on getting the below sms despite my application being declined.

Dear customer, your Avios credit application is conditionally approved. To discuss your quotation, Reply 1 to speak to an agent NOW; its a free connection. Reply 2 for a call back later. Reply 3 if you want to cancel this application. FSP/NCRCP7.

One of your consultants Josephine called me for the quotation and I told her about the issue and she told me that she will investigate the issue and get back to me which was last month.

This issue is pending for 2 Months with no response from your useless support team all I get is a automatic reply and and an email saying that the complaint was forwarded to the concerned person/department