WORST CREDIT CARD DIVISION

Ever since I agreed to have an ABSA credit card July 2017 it's been an uphill battle. Firstly, when the card was created, it says imp**** that payments would run off of debit orders which they weren't. After an embarrassing ordeal at a till, I went into an ABSA branch at the Pavillion mall in Durban with all the necessary documents where a very friendly consultant took the documents and assured me that all transactions could continue as normal as the debit order would run off every month. This was some time around August /September. So lately, all of my transactions on the card were declining - again- so I went to another branch where I was referred to the call center. The call Centre agent said my account was in arears due to non payment and that there wasn't any documentation on the system that a debit order was ever in place and that she couldn't help me until a payment was made. She couldn't account for how there was one before and then had gotten "deleted" but I would need to resubmit all documents again at a different time because she can't assist. Guys, I work! I can't keep coming to ABSA branches submitting things that are already submitted because ABSA lost my debit order request. THEY must fix the mistake and clear my name as a non-payer since the problem is with their system. And I cant keep phoning call centres about the same issue every month. Debit the darn account. How hard can that be??