Worst Client Service Bank

Terrible customer service. I wanted to changed personal details on my account and I provided a proof of address which was valid (A university account) however, the customer service lady at the branch in Claremont completely disregarded it and said that I am not a valid person with regards to this proof of address.

I had been back and forth requiring so many documentation as proof of these personal details change and the bank would always have an excuse to send me away as if they didn't want the administration in dealing with my request.