WORST CLAIMS PROCESS.

My father was diagnosed with Cancer in January 2023 and has several policies with Absa.. We went to the bank to submit a claim for his dread disease. Absa gave us the run around with this claim until my father died in April 2023.. We we then adviced we could no longer claim from the dread disease cover because he had passed despite the fact that it was in process since January.. We have submitted the life insurance claim which is linked to my parents bond account and today my mom has yet to receive her claim.. we have gone to the bank numerous occasions and was told that our claim was not allocated to the right department and will be escalated.. This was done in July.. It is now August and still no claim... They want my mom to pay the bond every month but the claim is to cover the remaining bond .. I've sent emails, and spoke to branch managers and no one is able to sort this out! It's ridiculous! Absa shouldn't be operating!