Worst Claim service ever received

<p>Angry and Frustrated doesn't even start to describe how I feel currently with ABSA Idirect, On the 20th of June a submitted a claim for lightning damage on my Media Center PC and Projector(This is what we use as a TV in our house). At first the communication from ABSA and Greenworld(Appointed assessors by Absa Idirect) was really good, but after a week I had to start to call in to get updates. Only by the 29th of June Green World had apparently sent the reports to ABSA Idirect and here is where the most of my frustration started, it was as if my claim stood dead still till the 12th of July almost 2 weeks and nothing happened, from there is was another week before there was any new information on my claim, and I get that you need to check my insurance history but does this really take a week to this and can't this be done at the same time as the rest of the checks. On the 21st of July I finally received news that my claim was now with management to be approved after I had to call in, and I got confirmation from green world that they received the go-ahead from Absa Idirect later on the 21st of July to repair the items. Now this is where my biggest frustration and anger is, Today I called Green world to get a ETA on the repairs of my items, I was told that my projector is currently at Acer in JHB, and the ETA on the required parts is 2 to 3 weeks, and the parts of the PC should start to come in this week. This day 36 now, just over a month since we submitted the claim, I'm happy with the ETA on the media center pc parts, but do I really need to wait another 2 to 3 weeks for projector parts to arrive and another week for the repair to be done before the projector will be delivered back to me ? I call Absa I direct and spoke to the person that is assigned to my claim, to ask him if they can't rather replace the projector as I',m not going to sit without a TV for another month and was told no, the projector need to be repaired. This projector and media center pc, is the only TV we have in our house, I know this is a luxury, but we pay a **** load of money on premiums every month and you are more than happy to take the money. Is it more about saving money on your side and to frustrate the end customer or is it about proper customer service and keeping your customers happy, this is by far the worst service and experience I have ever had with submitting a claim at a insurance company, how do I recommend you to my friends and family if this is the level of service that is given. I'm more than will to supply all the claim information and timeline that I have kept throughout this whole process so far.</p>