Worst call centre agents

<p>On 14/09/2016 I went to the local Supermarket armed with my ABSA credit card, as I proceded to pay the card declined and the cashier tried again, but still it declined. I then ran to the ABSA ATM just outside and proceded to draw the money and pay.</p> <p> </p> <p>Subsequently I called the call centre for clarity, I was advised that my card chip was blocked due to the fact that the incorrect pin was used inside the shop, I advised the agent that I used the same pin at the ATM so that would be impossible. She then advised me why I didnt swipe my card as it would have gone through ( How am I as the customer to know this?)</p> <p> </p> <p>She then advised me that I could have a card reissued, that is when I advised her that I would not pay for such a reissue, and should I be charged I would close my account, she then proceded to advise me to pay the full outstanding amount before closing it ( At no stage did she try and retain me as a customer?) I then requested to speak to a supervisor/manager as to which she rep**** that there were no such person on site.</p> <p> </p> <p>But the poor service doesnt end there, I then proceded to lodge a complaint will the complaints line and I was advised that the system was down and a supervisor would contact me with a reference number, it never materialised.</p> <p> </p> <p>If anyone wants to check my profile you would see how long Ive been a loyal customer, yet at no stage has ABSA been loyal towards me as a customer. The service at the call centres are horrid and a effort, the staff in your call centres are unprofessional and rude.</p> <p> </p> <p>As you are well aware you are not the cheapest bank in SA, and it makes me wonder what I am paying for if the service is so terrible.</p> <p> </p> <p> </p>