DG
Debbie G

1 reviews | Active since Jun 2023

29 Jun 2023, 15:02

Worst Banking Service

I'm absolutely shocked by ***********’s from ABSA service departments. I have been with ABSA for 30 years. I have been trying to review my interest rate on my credit card with ABSA. As I am paying 10% less on a Nedbank card I have had for 5 years???? NO ONE IN ABSA CAN ASSIST AS THE CONSULTANTS DONT HAVE THE KNOWLEGDE. I called ABSA 5 times today on 4 different numbers. I WAS CUT OFF EACH TIME, NO ONE EVEN BOTHERS TO CALL YOU BACK. Sorry to say but with this level of service you should be out of business. You don't deserve your clients, as you certainly don't respect or value them.

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Replies (1)
Absa
Absa's reply29 Jun 2023, 15:07
Official
Dear Debbie Mc Gonigle

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint is C-***3 Kind regards,Group Customer CareVanessa Crowe