Worst banking experience ever

On 16/11/2023 I called absa credit card division and spoke to Pulani requesting a settlement amount on my credit card. The amount was R2884.00 which I paid in full on 21/11/2023 and requested a "paid up letter"

The very next day I received notification from Lynn & Main to inform me that my account has been handed over to them for collection. THIS AFTER THE SETTLEMENT AMOUNT HAS BEEN PAID. After sending them proof of payment and various phone calls they confirmed that the account is closed and I must get the "paid up letter" from absa. Needless to say they do not respond regardless various reference nr I have on record. Checking my credit profile on clear score over January my credit card was indeed updated with 0.00 balance. (screenshot available).

Today i found out that the absa credit card has been re-loaded with an default amount of R3887.00. CAN THIS PLEASE BE EXPLAINED.