Worst Bank in the ENTIRE WORLD

If I could give them ZERO, I would. I’ve had terrible experiences with this bank. Back in July I downgraded my account with a consultant who helped over the phone, because I was tired of the poor service and I was moving to a new bank and I only kept this account in case my debit orders didn’t all go through- not once did the consultant did not mention that I needed to go to a branch, when the call ended he said “account downgraded”.

Fast forward to September I get a call saying I owe Absa R600 because they’re still charging me the old fees, flabbergasted I told them why it’s impossible and the lady on the line said “ we don’t downgrade accounts over the phone, don’t was never done and you need to pay” I ended paying ABSA R900, even though it was their fault.

I now have vehicle finance with them and trying to get information on your vehicle finance is almost impossible, they take more than 7 business days to respond, only to ask you to verify your information then 7 days after that you might get a response directed at your query.

AND after every email they keep asking you to verify your identity, like are they being serious? I absolutely wish I didn’t get my car financed with them, but you can learn from my mistakes and stay away from Absa

Staff in their call centres are rude and in their branches? Even worse, save yourself the time and the headache.