1 reviews | Active since May 2016

26 May 2016, 08:15

worst bank in the entire universe

<p>Never in my life have i been spoken to so rude from a call consultant, however Absa seems to think that they can speak/treat their clients however they want. At the age of 12 my parents helped me open a savings account with ABSA. I have been a loyal customer of theirs for 11 years. Intially i never had any problems, but within the last 4 years they have progressively gotten worse and worse with their service. From branch consultants eating chips infront of me to call centres telling me they are impatient with me. Not to mention the Internet Banking doesnt work half the time. (hence my phone call). And above all else, the bank charges are insanely high. Im extremely sad to say that i will be closing my account with ABSA, i simply cannot pay this amount of money in charges to be treated this way. So long...</p>

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Replies (1)
Absa
Absa's reply22 Jun 2016, 07:58
Official

Dear

Thank you for your email.

We apologise for the delayed response. Kindly advise if your matter has been resolved.

Absa is committed to service excellence and we sincerely apologise for any inconvenience you may have suffered as a result of this incident.

Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd.